









{"id":22201,"date":"2019-07-12T09:48:39","date_gmt":"2019-07-12T09:48:39","guid":{"rendered":"https:\/\/www.tikitech.in\/blog\/?p=22201"},"modified":"2019-08-21T05:49:32","modified_gmt":"2019-08-21T05:49:32","slug":"reputation-management-tips-for-your-brand-in-online-space","status":"publish","type":"post","link":"https:\/\/tikitech.in\/blog\/2019\/reputation-management-tips-for-your-brand-in-online-space\/","title":{"rendered":"Reputation Management Tips for your brand in Online Space"},"content":{"rendered":"\n<p><strong>Reputation\nmanagement<\/strong>&nbsp;originally\nrefers to the various activities done that can help influence and control an\nindividual\u2019s or business\u2019s reputation. So when it is about taking control of\nonline conversation about a business, you can term it as Online Reputation\nManagement.<\/p>\n\n\n\n<p>Lets take an example! You represent a Furniture shop in Bandra, Mumbai. Someone looks for the keyword \u201cFurniture shops near me and gets a result as follows-<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/tikitech.in\/blog\/wp-content\/uploads\/2019\/07\/Store-locations.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"439\" src=\"https:\/\/tikitech.in\/blog\/wp-content\/uploads\/2019\/07\/Store-locations.jpg\" alt=\"Reputation Management 1\" class=\"wp-image-22202\" title=\"\" srcset=\"https:\/\/tikitech.in\/blog\/wp-content\/uploads\/2019\/07\/Store-locations.jpg 768w, https:\/\/tikitech.in\/blog\/wp-content\/uploads\/2019\/07\/Store-locations-300x171.jpg 300w, https:\/\/tikitech.in\/blog\/wp-content\/uploads\/2019\/07\/Store-locations-610x349.jpg 610w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/a><figcaption>Sample results for a search query  <br>&#8220;Furniture shops near me&#8221; at a specific location<\/figcaption><\/figure>\n\n\n\n<p>Definitely he would look for the options where rating is\ngood, clear address, phone numbers and working hours are available.&nbsp; So briefly, ORM represents all those efforts\nmade to get a company visible in front of its customer as a good company to go\nahead with. It collectively includes all small and big aspects including\nlisting the details, local SEO, Mobile search worthiness, ratings and positive\nreviews.<\/p>\n\n\n\n<p>Many people perceive ORM as, appropriate social media\ncontent, good search engine ranking, public relations etc. Also, many users are\nstill unknown about the implications of Online Reputation Management. However\nit is quite broader than that. ORM refers to the collective effort made so that\npeople find the right thing when they look for you over the web.<\/p>\n\n\n\n<p>The purpose of online reputation management is to create\nbalance, counteract misleading trends, and allow you to put your best foot\nforward.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Benefits of ORM for\nsmall and medium businesses:<\/strong><\/h2>\n\n\n\n<p>Managing Online reputation is never a onetime task. You have\nto dedicate time and effort to come up with strategies that has to be\nimplemented on a regular basis to come up with striking benefits of ORM. Some\nof the visible benefits can be outlined as below-<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Brand Credibility:<\/strong><\/h3>\n\n\n\n<p>People trust a brand more when they see good opinion about\nit from other customers. A research says 83% people purchase products based on\nbrand recommendations from others. Also, as per an observation people trust\nbrands with good reviews rather the ones which comes on the top of Google\nsearch engine as a result of paid campaign.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Increased in Sales,\nMore Profits:<\/strong><\/h3>\n\n\n\n<p>When customers see good reviews about any product that they\nare evaluating, they are more likely to purchase the product. A research says\nan increase of 1 in the star ratings impact the business revenue up to 9%\nhigher. Hence, you can consider ORM as a major driving force behind sales and\nprofit growth.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Attract skilled\nworkforce:<\/strong><\/h3>\n\n\n\n<p>When it comes to hiring employees, ORM can be the most\nimportant factor. Because, in today\u2019s time employees are really careful before\nchoosing a job opportunity for themselves. A good online rating about company\nculture, working environment, growth etc, help companies to attract skilled\npeople and join them to embrace their culture.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Impact on Partners\nand Stakeholders:<\/strong><\/h3>\n\n\n\n<p>Your well-managed strong reputation gains good first\nimpression for your business among partners and stakeholders. It creates a\npositive brand recognition among external people which is very helpful when\nthey evaluate your company for any sort of investment or partnership.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Top trends in Online\nReputation Management in 2019<\/strong><\/h2>\n\n\n\n<p>If you are a small company, you have to be everywhere in the web and also with a good reputation.&nbsp; Though it sounds great, but it actually involves quite a lot of work. You can check some simple professional tips in order to manage to your online Reputation Management.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Make sure to appear in the mobile search in Google<\/strong>:<\/h3>\n\n\n\n<p>It\u2019s quite self-explanatory, when we say\nyou have to appear in mobile google search. However, it\u2019s important to note few\nmore details on your availability online.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Store location<\/li><li>Working hours<\/li><li>Website and Social media<\/li><li>Phone Number and Email<\/li><li>Attractive pictures of Office, Products or\nsimilar<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Create your strong presence in all possible relevant web platform<\/strong>: <\/h3>\n\n\n\n<p>There are a no of social media sites like Facebook, Twitter, Instagram, LinkedIn and many others depending on the business you are in. There are photo sharing sites like Pinterest, Flickers etc and video sharing sites like Youtube, Vimeo. You can leverage the strength of few or all such sites and post contents, pictures and videos regularly. You need to research on engaging content that can get you positive review which customers can refer at a later point of time.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Branding and Marketing Collaterals:<\/strong><\/h3>\n\n\n\n<p>You can always plan to create online materials, social media profiles for various lines of product or solutions separately. It helps in creating separate identity for multiple business line and reduces the impact of negative reviews across product category<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Regular Blogging:<\/strong><\/h3>\n\n\n\n<p>Blog might seem passive, but represents an\nimportant weapon for SEO. If it ois implemented properly with the use of right\nkeyword, then it helps rank the website for those keywords in the search\nengine. Not only it helps in ranking, but also gives your customers a platform\nwhere they can interact with you directly.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Listen, answer and apologize when necessary:<\/strong><\/h3>\n\n\n\n<p>You have to believe in the concept\n\u201cCustomer is always right\u201d. There may be situations, where customer is negative\nabout you, listen to the problems faced by them, if there is a serious bug, try\napologizing and revert with a positive offering. If the customer seem to be\nunhappy for no reason, make sure to avoid getting into any arguments. Rather\nyou need to handle tactfully. Also, making amendments for one\u2019s disappointment\nis a great tool to convert angry customers into positive ones.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Suppression or removal of bad reviews:<\/strong><\/h3>\n\n\n\n<p>There is definitely a way to manually\ncreate online reputation instead of the organic ones. This can be done either\nby suppressing or removing bad content. Suppression can be done by creating\nmore and more positive content, good reviews, images etc so that the negative\nones get pushed back. <\/p>\n\n\n\n<p>Sometimes, with few complaint boards,\nyoutube and similar, it is possible to remove the bad reviews altogether by\nleveraging any terms violation clause or long term relationship etc. But this\nis possible when your company is an established player in the market and you\nshare good partnering relationship with such sites.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Invest in tools: <\/strong><\/h3>\n\n\n\n<p>There are many such tools available now\nwhich can record each and every online mention about your brand anywhere in the\nweb. If you invest and implement such tools, it becomes easier for you to track\nyour damaging source and take necessary action immediately.<\/p>\n\n\n\n<p>But, this is not limited to investing in\ntools and reading online mentions. A great part of it depends on investment of\ntime. The irony lies in how quick you are in responding to your customer\nqueries and negative reviews. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Few important tools\nto help build your Online Reputation <\/strong><\/h2>\n\n\n\n<p>Monitoring what people talk about you is the only way to\nmaintain a healthy reputation online. There are several tools available that\ncan monitor the social mentions about your brand, some of the best ones are\noutlined below<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Google alert:<\/strong><\/h3>\n\n\n\n<p>Google alert is one of the powerful tool offered by Google\nand is free to use. This is the most popular tool for brand monitoring and\ncontent creation. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Review push:<\/strong><\/h3>\n\n\n\n<p>This is a tool that helps you to monitor both social media and online reviews in a single platform. They also offer a feature to set up replies directly from email through the email alerts sent by them.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/tikitech.in\/blog\/wp-content\/uploads\/2019\/07\/Reviewpush.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"442\" src=\"https:\/\/tikitech.in\/blog\/wp-content\/uploads\/2019\/07\/Reviewpush.jpg\" alt=\"Reputation Management-1\" class=\"wp-image-22208\" title=\"\" srcset=\"https:\/\/tikitech.in\/blog\/wp-content\/uploads\/2019\/07\/Reviewpush.jpg 1000w, https:\/\/tikitech.in\/blog\/wp-content\/uploads\/2019\/07\/Reviewpush-300x133.jpg 300w, https:\/\/tikitech.in\/blog\/wp-content\/uploads\/2019\/07\/Reviewpush-768x339.jpg 768w, https:\/\/tikitech.in\/blog\/wp-content\/uploads\/2019\/07\/Reviewpush-610x270.jpg 610w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><figcaption>Source: Reviewpush.com<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Reputology:<\/strong><\/h3>\n\n\n\n<p>This is another ORM tool that help business and brands monitor, respond and analyze what customer talk about them online. The tool is helpful in providing location specific insight and also create issue tickets for any negative feedback found for easy management.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/tikitech.in\/blog\/wp-content\/uploads\/2019\/07\/Review-Monitoring-Feedback-Platform-Reputology-7-12-2019-2-26-21-PM.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"469\" src=\"https:\/\/tikitech.in\/blog\/wp-content\/uploads\/2019\/07\/Review-Monitoring-Feedback-Platform-Reputology-7-12-2019-2-26-21-PM-1024x469.png\" alt=\"Reputation Management-2\" class=\"wp-image-22207\" title=\"\" srcset=\"https:\/\/tikitech.in\/blog\/wp-content\/uploads\/2019\/07\/Review-Monitoring-Feedback-Platform-Reputology-7-12-2019-2-26-21-PM-1024x469.png 1024w, https:\/\/tikitech.in\/blog\/wp-content\/uploads\/2019\/07\/Review-Monitoring-Feedback-Platform-Reputology-7-12-2019-2-26-21-PM-300x137.png 300w, https:\/\/tikitech.in\/blog\/wp-content\/uploads\/2019\/07\/Review-Monitoring-Feedback-Platform-Reputology-7-12-2019-2-26-21-PM-768x351.png 768w, https:\/\/tikitech.in\/blog\/wp-content\/uploads\/2019\/07\/Review-Monitoring-Feedback-Platform-Reputology-7-12-2019-2-26-21-PM-610x279.png 610w, https:\/\/tikitech.in\/blog\/wp-content\/uploads\/2019\/07\/Review-Monitoring-Feedback-Platform-Reputology-7-12-2019-2-26-21-PM.png 1366w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption>Source: Reputology.com<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Reputation.com:<\/strong><\/h3>\n\n\n\n<p>This is one of the powerful tools for Enterprise Online reputation management. It also offers services like business listing, location specific analytics, management and improvement of reviews etc.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/tikitech.in\/blog\/wp-content\/uploads\/2019\/07\/Reputation-com-Reputation-Management-Reputation-7-12-2019-2-27-12-PM.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"512\" src=\"https:\/\/tikitech.in\/blog\/wp-content\/uploads\/2019\/07\/Reputation-com-Reputation-Management-Reputation-7-12-2019-2-27-12-PM.png\" alt=\"Reputation Management-3\" class=\"wp-image-22205\" title=\"\" srcset=\"https:\/\/tikitech.in\/blog\/wp-content\/uploads\/2019\/07\/Reputation-com-Reputation-Management-Reputation-7-12-2019-2-27-12-PM.png 1000w, https:\/\/tikitech.in\/blog\/wp-content\/uploads\/2019\/07\/Reputation-com-Reputation-Management-Reputation-7-12-2019-2-27-12-PM-300x154.png 300w, https:\/\/tikitech.in\/blog\/wp-content\/uploads\/2019\/07\/Reputation-com-Reputation-Management-Reputation-7-12-2019-2-27-12-PM-768x393.png 768w, https:\/\/tikitech.in\/blog\/wp-content\/uploads\/2019\/07\/Reputation-com-Reputation-Management-Reputation-7-12-2019-2-27-12-PM-610x312.png 610w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><figcaption>Source: Reputation.com<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Sentione:<\/strong><\/h3>\n\n\n\n<p>This represents an Artificial Intelligence based social listening tool which not only identifies your brand mentions and negative reviews, but also reply and communicate with them through Voicebots and Chatbots. <\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/tikitech.in\/blog\/wp-content\/uploads\/2019\/07\/Conversational-AI-platform-social-listening-tool-SentiOne-7-12-2019-2-28-18-PM.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"470\" src=\"https:\/\/tikitech.in\/blog\/wp-content\/uploads\/2019\/07\/Conversational-AI-platform-social-listening-tool-SentiOne-7-12-2019-2-28-18-PM.png\" alt=\"Reputation Management-4\" class=\"wp-image-22204\" title=\"\" srcset=\"https:\/\/tikitech.in\/blog\/wp-content\/uploads\/2019\/07\/Conversational-AI-platform-social-listening-tool-SentiOne-7-12-2019-2-28-18-PM.png 1000w, https:\/\/tikitech.in\/blog\/wp-content\/uploads\/2019\/07\/Conversational-AI-platform-social-listening-tool-SentiOne-7-12-2019-2-28-18-PM-300x141.png 300w, https:\/\/tikitech.in\/blog\/wp-content\/uploads\/2019\/07\/Conversational-AI-platform-social-listening-tool-SentiOne-7-12-2019-2-28-18-PM-768x361.png 768w, https:\/\/tikitech.in\/blog\/wp-content\/uploads\/2019\/07\/Conversational-AI-platform-social-listening-tool-SentiOne-7-12-2019-2-28-18-PM-610x287.png 610w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><figcaption>Source: Sentione.com<\/figcaption><\/figure>\n\n\n\n<p>The popularity of online media has turned around the world\nof customer interaction, customer perception and related actions. A strong\nOnline Reputation Management will not only keep your brand up in the online\nspace, but also bring in new clients, sales and revenue. It will help a brand\nbuild strong trust among its existing and new customers and will be always\nbeneficial in the long run.<\/p>\n\n\n\n<p>There are multiple ways you can build amazing reputation for your brand and business, but the bottom line is, it needs investment of both time and money. However, you can leave such stress to our experts at <a href=\"https:\/\/www.tikitech.in\">TIKITECH <\/a>and focus on real business. Follow us in <a href=\"https:\/\/www.linkedin.com\/company\/tikitech\/\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a>, <a href=\"https:\/\/www.facebook.com\/TikiTech\/\" target=\"_blank\" rel=\"noopener\">Facebook<\/a>, <a href=\"https:\/\/twitter.com\/tikitech1\" target=\"_blank\" rel=\"noopener\">Twitter <\/a>and <a href=\"https:\/\/www.instagram.com\/tikitech\/\" target=\"_blank\" rel=\"noopener\">Instagram <\/a>to know regular updates on our solutions and services. Subscribe to our website to get insights on trending topics on Web and Design.<\/p>\n","protected":false},"excerpt":{"rendered":"Reputation management&nbsp;originally refers to the various activities done that can help influence and control an individual\u2019s or business\u2019s&hellip;","protected":false},"author":2,"featured_media":22211,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"csco_singular_sidebar":"","csco_page_header_type":"","csco_page_load_nextpost":"","footnotes":""},"categories":[1,85,97],"tags":[120,106],"class_list":{"0":"post-22201","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-search-engine-optimisation","8":"category-marketing","9":"category-website","10":"tag-orm","11":"tag-seo","12":"cs-entry"},"_links":{"self":[{"href":"https:\/\/tikitech.in\/blog\/wp-json\/wp\/v2\/posts\/22201","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tikitech.in\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tikitech.in\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tikitech.in\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/tikitech.in\/blog\/wp-json\/wp\/v2\/comments?post=22201"}],"version-history":[{"count":3,"href":"https:\/\/tikitech.in\/blog\/wp-json\/wp\/v2\/posts\/22201\/revisions"}],"predecessor-version":[{"id":22212,"href":"https:\/\/tikitech.in\/blog\/wp-json\/wp\/v2\/posts\/22201\/revisions\/22212"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tikitech.in\/blog\/wp-json\/wp\/v2\/media\/22211"}],"wp:attachment":[{"href":"https:\/\/tikitech.in\/blog\/wp-json\/wp\/v2\/media?parent=22201"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tikitech.in\/blog\/wp-json\/wp\/v2\/categories?post=22201"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tikitech.in\/blog\/wp-json\/wp\/v2\/tags?post=22201"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}